http://ping.fm/aY2FS Controlling your rage might be dense enough (depending on how deep it has been rooted into your personality) however how much more if you are aiming to diffuse a sensitive situation by dealing with the rage of others? However it is very imaginable. A hardly any things will probably be required to pull this off successfully though. First, a cool head; you will probably demand all the patience that you have in store just to get outside of the highly volatile situation without having to suffer any hurt.